Business Process Manager IT Service Management

Reliability is of utmost importance at NN, and as a Business Process Manager (BPM), you play a vital role in ensuring this. You work closely with all NN Business Unit, IT Teams and NN countries to ensure that the process runs smoothly and establish an excellent process. So, are you an enthusiastic pioneer in the field of process optimization and do you know how to get others on board? As a Business Process Manager, you play a crucial role in making processes more efficient and optimizing the service for our customers.
 

What you are going to do

As the Business Process Manager, you are the central figure regarding IT Service Management Processes, such as Incident, Problem and IT Change Management. Together with your fellow ITSM BPM’s, you work towards designing new, or improving the existing IT service management processes and report on the process's performance. In this way, you and your ITSM team contribute to the reliability of NN's IT landscape and provide high-quality service to NN as a whole.

You are someone who knows exactly what they want and need. If it's not immediately available, you'll take care of it yourself. Whether it's acquiring knowledge or taking steps forward, you bring an enormous positive energy and ask the right questions, keeping everyone, including your manager, focused. Thanks to your strong personality, IT Service Management knowledge, and experience, you are a valuable sparring partner. People enjoy being around you because you inspire them from this strength and involve them in continuous optimization, both in English and preferably Dutch. Additionally, knowledge of ServiceNow ITSM is a plus!

Realistic Results

• Interaction with stakeholders: you are the connecting factor when it comes to process improvements and take the lead to embed process improvements
• Optimization: you proactively look for process optimization and innovation. You advise stakeholders with proposals for continuous improvement. You independently and successfully implement process improvements in the chain. After you have analyzed the processes and created an overview, you advise the Product Owner in prioritizing the strategic projects that contribute to improving customer service or reducing costs

What we offer you
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• Salary between €3,794 - €5,421 depending on your knowledge and experience. This is based on a 40 hour work-week
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and one Diversity Day
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use

Who you are

• Around 4-5 years of experience as an ITIL Process Manager, owner or BPM
• Knowledge and experience with ITIL processes (ITIL V3, ITIL 4)
• A strong sense of energy and a results-oriented approach

Who you will work with

You will be working with driven, enthusiastic, and professional colleagues who value collaboration very highly. Doing activities together, such as having a drink or lunch, is highly valued. Each team member have expertise in certain processes and is eager to learn from and strengthen one another. The team currently consists of seven colleagues (including the Product Owner) and is very divers. Will you contribute to the team's knowledge and growth by being our new colleague?

Any questions?

If you have any questions about the job, you can reach out via email to Hilde Diemel, Talent Acquisition Specialist via hilde.diemel@nn-group.com.