AI Implementation Product Owner

At NN Group, our ambition is to be an industry leader, known for our customer engagement, talented people, and contribution to society. We are strengthening our emphasis on enhancing operational efficiency, and therefore we are focusing on standardisation, automation, and re-use without losing our focus on CX and growth. Technology and data will enable us to successfully transform our business. To achieve this, in International we have embarked upon a transformation journey, our Ambition 2027, focusing on several workstreams across our markets. We are excited to work towards our ambitious goals for the future. Are you up for a new challenge and would you like to help us shape the future?
 

What you are going to do

Within this program, the Advisor Management workstream is dedicated to enhancing the productivity and capabilities of our Tied Agents (TA). By focusing on improving advisor skills and efficiency, we aim to ensure that our agents provide exceptional customer experience. Our goal is to create a robust and effective network of advisors who are well-equipped to meet the evolving needs of our clients.

To achieve this, we are integrating advanced AI technology into the TA network. The AI Implementation Product Owner will play a crucial role in this transformation by overseeing the deployment of AI-driven solutions. These solutions are designed to support advisors throughout their journey, from initial training to ongoing performance improvement. By leveraging AI, we aim to maximize the value of our projects, enhance advisor productivity, and deliver outstanding customer experiences. This involves strategic stakeholder management, developing detailed project plans, and monitoring AI performance. The AI Implementation Product Owner within Advisor Management plays a key role in the implementation of the Vision and Strategy for AI to upgrade the TA channel capabilities in order to increase their productivity.

What we offer you
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• A unique opportunity to play an important role in an international transformation programme
• The opportunity to impact customer and agent experience and operational excellence
• The exposure to diverse tech landscapes and best practices
• The recognition and growth in a forward-thinking organisation

We offer this job fully remote as a virtual assignment for 1 to 3 years. As part of this role, you will have an employment contract under the local collective labour agreement (CLA) from one of the NN International countries participating in this workstream. This means you can apply for the job if you reside in the Netherlands, Belgium, Czech Republic, Poland, Slovakia, Hungary, Romania, Spain, and Greece. Once we know from which country you will perform the job, we will be able to inform you better about the local employee benefits.

Who you are

For this role you bring knowledge of agile methodologies and portfolio/program management frameworks and at least one previous experience in AI capabilities implementation.

• Understanding of AI and machine learning concepts
• Bachelor’s degree in computer science, AI, data science, machine learning, business management, or related fields
• Minimum of 5 years’ experience in product management, project management, or relevant domains in insurance. AI-related roles are highly valuable
• Strong project management skills. Certification in project management can be beneficial
• Fluent/Advanced English is a must

Who you will work with

Be an active member of the product owner community at NN International, collaborating with product owners from other business units. This involves sharing best practices, learning from others, and contributing to the overall success of the community.

Any questions?

If you have any questions about the job, you can reach out to Michal Walendowicz, Head of Digital Marketing International Assignments via michal.walendowicz@nn-group.com. Any questions about the process can be directed to Natalia Szymanski, Talent Acquisition Specialist, via natalia.szymanski@nn.nl.