Lean Black Belt Process Improvement Specialist

You will receive

  • Opportunity to make an impact on the improvement of the Finance Service Centre
  • A dynamic environment within a new team
  • A salary between €3.000-€4.000 based on 36 hours (excluding holliday allowance & 13th month)

You will bring with you

  • You are an expert in Lean and carry or desire a Lean Six Sigma black Belt certification
  • You have a minimum of 1 year of experience in Lean Process Improvement

Lean Black Belt Process Improvement Specialist

The Process Management & Innovation team will support the FSC departments towards the efficiency goals of the FSC by focusing on process automation & innovation, process management & improvement, coordinating the implementation of Operational Excellence and coordinating the continuous improvement of the DevOps way of working in cooperation with the DevOps manager in the Value Streams


As a Lean Black Belt Process Improvement Specialist:

You are responsible together with your process improvement colleagues for assisting FSC’s value streams in identifying improvement initiatives in their processes. This responsibility comes with a relentless drive for continuous improvement and the tendency to always challenge the status quo. You like to attack issues and inefficiencies with proven tools & techniques of the Lean methodology to deliver fact based business benefits. As our new Lean Black Belt Process Improvement Specialist, you are analytical, not afraid to ask difficult questions and make decisions under high pressure. With a high personal drive you achieve significant change in relatively short periods of time and you take care of your stakeholders by excellent communication and solid planning. Furthermore, you are action oriented, full of energy and make others enthusiastic to keep the continuous improvement flame burning.


Realistic results

Using your own initiative and ambition, you achieve excellent results:

  • Alignment with value stream MT, green and yellow belts and Blue Belt Teamcoaches (focused on continuous improvement)  on process performance and major process analysis and improvement
  • Create long-term solutions by addressing the root cause instead of short term fixes.
  • Constantly work toward simplifying and standardizing work.
  • Lean and Operational Excellence awareness embedded within the activities performed by the FSC
  • Contribute to a steady and sustainable growth in customer satisfaction and a reduction in lead time and shortened deadlines of services provided by the FSC and increasing productivity by continuously support in improving processes and ways of working.
  • Safeguarding the uniformity and driving the standardization of lean methods and tools that are applied.


We also care about you

Just as you as our Lean Black Belt Process Improvement Specialist indirectly care for our customers, we also take care of you. With great development opportunities and a pleasant working environment, you will have good reason to find going to work every day a pleasure. For your career development, we facilitate:

  • On-the-job training and vocational training via our Learning & Development Center.
  • Industry-specific conferences (both in the Netherlands and across the border).
  • In-house training and personal skills training.

Whatever we do, we do together in an environment full of freedom where your personality, talents and ideas count. For example, collaborating with another team is quite the norm and regularly leads to better outcomes. We have no thresholds within NN; everyone is readily accessible and willing to help each other.


Our purpose

Thanks to your efforts, we make our financial services relevant and more personal.

Whatever your supporting role within the business, you offer your honest opinion and enthusiastic approach to all you do. Your customer-oriented attitude helps to encourage your colleagues. Together with NN, you help the whole world through various CSR projects. Active in 18 countries with over 17 million customers, you understand our work must be faultless. We must continuously innovate and invest in an agile business model. Thanks to your professionalism we earn the trust of our customers within all our subsidiaries, and there are quite a few: NN, NN Investment Partners, Nationale-Nederlanden, OHRA, ABN AMRO Insurance, BeFrank, Zicht, AZL and Movir.


Clear conditions

We offer you modern employment conditions and generous employee benefits. For example, you have the option of taking extra vacation days. We are also working towards implementing Choose your own Device. You will receive your holiday allowance and year-end bonus with your salary every month, without restriction and readily available to you.

As a Lean Black Belt Process Improvement Specialist, you will work from our beautiful office located in The Hague, which offers an easy connection via the A12. The beach is just around the corner, and we have our very own FIT20 and private NN Café. What more could you want?


Critical skills of a Lean Black Belt Process Improvement Specialist

  • Lean expert and desires on short notice Lean Six Sigma black Belt certification. 
  • Content knowledge with entrepreneurship attitude
  • Proactive and you like to share your knowledge with others 
  • Minimum of 1 year of experience in Lean Process Improvement.
  • Strong stakeholder management skills as well as excellent interpersonal skills and present yourself as approachable, open minded, an excellent communicator (Dutch and English) and you are sensitive to your environment.
  • Recognized as an authority in the area of lean and have a proven track record in effectively coping with and managing change. 
  • Creative thinker and have a hands-on mentality that gets things done.


Commit to NN

Are you seeking a dynamic position in an organisation where you are constantly challenging yourself? Then we would like to meet you. Upload your resume via the apply button.

Do you have any questions about the job or application process? Then please call Senior Recruiter, Ralph Roels, via +31 (0) 655348378.

Application procedure


If you are enthusiastic about the job we encourage you to apply online. We will then carefully look at your profile and let you know whether you’ll be invited to an interview within two weeks.


We are curious who you are, what motivates you and what you are looking for. But it is just as important that you get to know NN better. We aim for a maximum of two interviews in which you will meet the manager of the department, a direct colleague and a recruiter from NN.

Online assessment

The assessment consists of a personality test, a driver test and an intelligence test. We believe your personal qualities are very important and use this assessment to test whether you meet the NN Mindset. This will be an online test and the results will be shown  immediately.


Are we both enthusiastic after the interviews and the online assessment? Then we will gladly make you an offer to join NN. Click here for more information about our employment benefits.

Welcome new colleague

Congratulations with your new job! We will now start our onboarding procedure to secure a smooth start at NN.


We realize that applying for a job is an important moment for you. What matters to you, matters to us. That is why, after the application procedure, we invite you via e-mail to let us know how you experienced applying at NN. Thanks to your feedback we can make improvements to the way we work.

Meet our people

Would you like to learn more about working at NN? Read the testimonials and find out!

The combination of coordination, data and impact is varied and challenging.

Wietse Kuiper

ProMMiSe Product Owner

The role of the business controller is developing very fast.

Stephanie Isenborghs

Senior Business Controller

We’re really driven to achieve results.

Sebastiaan van der Laan

Programme Manager IFRS 9&17

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Lean Black Belt Process Improvement Specialist