Client Advisor in Insurance


At NN Belgium our client is central and we want to offer an optimal customer experience to each of our clients. That’s why we are looking for an Internal Insurance Advisor who will advise our clients and the bank branches of our distribution partners regarding their demands.

Are you interested in using your knowledge to inform and advise customers and bank branches, after having followed internal training and coaching? Are you solution oriented and do you consider the client as your priority? Then you may be the dynamic colleague we are looking for.

You will

  • be the first point of contact for our customers and the bank branches of our distribution partners. In first instance you will use the phone, but also other means of communication like e-mail.
  • analyse applications carefully and you will look for the best solution by yourself. If necessary, you can consult colleagues in other departments.
  • provide the right advice in a customer-friendly and correct way. You are always customer-oriented in your approach.

You have

  • a Bachelor's degree or equivalent experience.
  • if possible experience in a bank branch or in insurance. Experience in customer service is also a plus.
  • a very good knowledge of French and Dutch.

You are

  • customer-focused and helping the client is your passion.
  • very communicative, you are fluent on the phone and you write well.
  • analytical and you are able to quickly understand the essence of a problem.
  • pragmatic, you are eager to learn and you are flexible.
  • a born team player.
  • flexible and working in a changing environment gives you energy.
  • proactive and professional. You are the visiting card of the company.

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