Business Process Manager Client Experience

You will receive

  • Salary of € 5.262 to € 7.518 (40 hours)
  • Laptop & smartphone
  • Holiday allowance & year-end bonus

You will bring with you

  • Experience in Asset Management
  • Initiative and creative ideas
  • Knowledge of the VBA or CFA program

Your impact as a Business Process Manager Experience at NN
Your goal: to help realise the ambition of NN Investment Partners (NN IP) to achieve a top decile client experience by 2022. For this, you draw on all of the resources at your disposal: years of data, rounds of feedback, customer questions, market developments and trends, and internal reports. You optimise the journey for our customers on a daily basis. Thanks to your creativity, experience and customer service skills you are always one step ahead of the client; before they even ask you have already developed a new functionality in the app, found a way to proactively communicate or taught your colleagues a new tone of voice. Clients of NNIP are institutions, like pension funds and insurance companies, and distributors who sell our investment funds.

Realistic results
With you as a business process manager, we are assured of:

  • A great onboarding programme and a smooth transition for new customers
  • High marks on our customer service reports
  • A valuable contribution to internal and external stakeholder management

We also care about you
As our Business Process Manager, you indirectly care for our customers, and we also take care of you. With great development opportunities and a pleasant working environment, you will find going to work a pleasure. For your career development, we facilitate:

  • On-the-job training and vocational training via our Learning & Development Centre
  • Industry-specific conferences (both in the Netherlands and internationally)
  • In-house training and personal skills training

You will encounter a mix of ages, levels and types of people within our department. We have 11 seniors and mediors, who range in age from 25 to 40+ years; we believe that diversity within a team leads to new and innovative ideas. Although you mainly work independently on your own projects, there is plenty of time during the day to share what you are doing with your colleagues and identify where you need their assistance. Your colleagues work in the same area as you between Client Service and Business Process, so help is always available. Thanks to the various Business Process Managers, Client Experience Specialists and Client Servicing Managers, fresh ideas are constantly flowing.

Our purpose
Thanks to your efforts, we make our financial services relevant and more personal. You help us go above and beyond when providing the very best customer service. We believe in the importance of customer satisfaction and consistently serving our customers to the best of our abilities. They are at the core of our company values and our most important motivator. As a company, we have set up a number of subsidiaries as we have grown: NN, NN Investment Partners, Nationale-Nederlanden, OHRA, ABN AMRO Insurance, BeFrank, Zicht, AZL and Movir. 

Clear conditions
We offer you modern employment conditions and generous employee benefits. For example, you have the option of taking extra vacation days. We are also working towards implementing Choose your own Device. You will receive your holiday allowance and year-end bonus with your salary every month, without restriction and readily available to you. As a Business Process Manager, you will work from our beautiful office located in The Hague, which offers an easy connection via the A12. The beach is just around the corner, and we have our very own FIT20 and private NN Café. What more could you want?

Critical skills of a Business Process Manager Client Experience

Your most important quality?

  • You have experience within a similar position in a large complex corporate organization, preferably within the Asset Management Industry. 
  • You can empathise with our asset management customers. Thanks to this empathy, you understand exactly what the customer needs and your ideas arise intuitively.
  • You have experience with process optimization and project management.
  • You enjoy working in a team, pay close attention to the people around you, and can motivate others on different levels to achieve your goals.
  • You preferably have your Lean certificate (green or black belt).
  • You can communicate fluently in English and Dutch.

Commit to NN
Are you seeking a dynamic position in an organization where you are constantly challenging yourself? Then we would like to meet you. Upload your resume via the apply button. Questions? Please contact Femke Zeeman via +31(0)6 51509766.

Application procedure

Apply

If you are enthusiastic about the job we encourage you to apply online. We will then carefully look at your profile and let you know whether you’ll be invited to an interview within two weeks.

Interviews

We are curious who you are, what motivates you and what you are looking for. But it is just as important that you get to know NN better. We aim for a maximum of two interviews in which you will meet the manager of the department, a direct colleague and a recruiter from NN.

Online assessment

The assessment consists of a personality test, a driver test and an intelligence test. We believe your personal qualities are very important and use this assessment to test whether you meet the NN Mindset. This will be an online test and the results will be shown  immediately.

Offer

Are we both enthusiastic after the interviews and the online assessment? Then we will gladly make you an offer to join NN. Click here for more information about our employment benefits.

Welcome new colleague

Congratulations with your new job! We will now start our onboarding procedure to secure a smooth start at NN.

Feedback?

We realize that applying for a job is an important moment for you. What matters to you, matters to us. That is why, after the application procedure, we invite you via e-mail to let us know how you experienced applying at NN. Thanks to your feedback we can make improvements to the way we work.

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