BU Relationship Manager FSC

You will receive

  • Special discounts on various NN insurances
  • A lot of development opportunities & our own e-library
  • Opportunity to make an impact on the improvement of the Finance Service Centre
  • A dynamic environment within a new team
  • €5.900 - €8.000, based on 36 hours (excluding holiday allowance & 13th month)

You will bring with you

  • Master’s degree in Business & IT, Finance, Economics, Business Administration, Informatics or similar
  • Experience in relationship management, SLAs and KPI performance management, preferably within the Insurance industry and within the field of Finance
  • Excellent interpersonal, presentation, communication and stakeholder management skills
  • Knowledge of Finance, Insurance industry, & disruptive technology
  • Dutch communication skills is a requirement

BU Relationship Manager FSC

The Service & Change team of the Finance Service Centre (FSC) is responsible for managing customer relation, new services, change requests and performance management. The role of a BU Relationship Manager senior FSC is to ensure a strong strategic long-term relationship between the FSC and the BUs.

 

Your added value as a BU Relationship Manager FSC at NN

Our new candidate builds long-term relationships with the customer portfolio1 on a strategic and tactical level (CFO and CFO-1) by serving as central point of contact for customers regarding non-operational topics. He or she will maintain a profound understanding of the services provided by the FSC and keep current with developments within the Value Streams. You will provide support and communicate a strong vision on how the FSC contributes to the value realisation of its customers and represent the full spectrum of the FSC’s services. Ideally by creating and enforcing plans that will help match the needs of the customers with the vision of the FSC.

Amongst others, the Relationship Manager will:

  • Own the Service Level Agreements (SLA) that have been agreed upon with the customer portfolio
  • Track and evaluate performance of the FSC’s services against SLAs, collect the combined perspectives of the customer portfolio and report on interventions accordingly
  • Generate and provide more transparency regarding the costs of services provided by the FSC
  • Align with Value Streams on projects across NN that could impact services provided to the customer portfolio and determine actions accordingly
  • Align with Change Coordinator on Change portfolio, status of ongoing change projects and impact on customer portfolio
  • Provide guidance and direction for Service Delivery Officers (2 FTE)
  • Align on the completeness of the Service Catalogue (SC) with service delivery officers
  • Manage administration (tooling) for service/change requests, disputes and evaluations
  • Organize periodical meetings to discuss and evaluate delivered service with customer portfolio, and discuss potential new services

1 Customer portfolio will be a subset of the total group of customers of the FSC: (amongst others NN Group, NN Life, NN Non-life, NN Bank, NN RE, NN IP (NL) and the NN International units)

 

The objectives on the agenda

You will be achieve a steady and sustainable growth in customer satisfaction and Contribute to the overall ambition of the FSC to become better, faster and reduce cost

As a specialist in your field of expertise, you like to achieve good results:

  • Quality improvement of input delivered by customers and subsequently the first-time right percentage of services provided by the FSC
  • 100% of services provided to customer portfolio covered by SLAs
  • Transparency in the costs of services provided by the FSC
  • Operational Excellence awareness embedded within the activities performed by the FSC

 

We care

As an experienced professional, you strive for continuous development. We offer extensive development opportunities and a pleasant working environment. We offer you:

  • On-the-job training and vocational training via our Learning & Development Centre.
  • A comprehensive network of national and international professionals.
  • Industry specific conferences (both in the Netherlands and across the border).

The team of Service & Change is composed of around 20 team members with the ambition of accelerating the FSC vision, acting as liaison between the BUs and Value Streams, managing the relations, formalizing services, coordinating change within FSC and evaluating performance.

 

Our purpose

We make our financial services relevant and more personal. You help us go above and beyond when providing the very best service. We believe in the importance of customer satisfaction and consistently serving our customers to the best of our abilities. They are the core of our company values and our most important motivator. As a company, we have set up a number of subsidiaries as we have grown: NN, NN Investment Partners, Nationale-Nederlanden, OHRA, ABN AMRO Insurance, BeFrank, Zicht, AZL and Movir.

 

Clear conditions

At every stage of your career employment conditions play a significant role. Therefore, we are financially well arranged: you will receive your holiday allowance and 13th month with your salary every month, without restriction and readily available to you. As a Relationship Manager, you will work from our office located in The Hague, which offers an easy connection via public transport and the A12.

Due to the coronavirus, most of the NN colleagues work from home. At the moment it is unclear when we can return to the office. The official location for this position is The Hague.

 

Critical skills of a BU Relationship Manager FSC

Our ideal candidates has a relevant University Degree; preferably a Master’s degree in Business & IT, Finance, Economics, Business Administration, Informatics or similar.

We are looking for someone who radiates natural authority and demonstrates excellent interpersonal skills. You present yourself as approachable, open minded, an excellent communicator and sensitive to your environment. True importance lies in being able to handle difficult conversations with the customer clearly and courageously and still manage to get things done. Even when dealing with demanding stakeholders, conflicting interest and varying agendas.

Furthermore, you have:

  • Affinity with IT, digitalization, data and other IT related trends that will influence the future Finance landscape
  • You have profound knowledge of relationship management, SLAs and KPI performance management, preferable within the Insurance industry and within the field of Finance
  • You are current with developments within the Insurance industry
  • You have a proven track record of effectively managing change and are able to handle risk in an uncertain environment

 

Commit to NN

We truly value your knowledge and expertise. We believe you will bring our organization to the next level. Therefore, we would like to meet you. Upload you resume via the apply button.

Application procedure

Apply

If you are enthusiastic about the job we encourage you to apply online. We will then carefully look at your profile and let you know whether you’ll be invited to an interview within two weeks.

Interviews

We are curious who you are, what motivates you and what you are looking for. But it is just as important that you get to know NN better. We aim for a maximum of two interviews in which you will meet the manager of the department, a direct colleague and a recruiter from NN.

Online assessment

The assessment consists of a personality test, a driver test and an intelligence test. We believe your personal qualities are very important and use this assessment to test whether you meet the NN Mindset. This will be an online test and the results will be shown  immediately.

Offer

Are we both enthusiastic after the interviews and the online assessment? Then we will gladly make you an offer to join NN. Click here for more information about our employment benefits.

Welcome new colleague

Congratulations with your new job! We will now start our onboarding procedure to secure a smooth start at NN.

Feedback?

We realize that applying for a job is an important moment for you. What matters to you, matters to us. That is why, after the application procedure, we invite you via e-mail to let us know how you experienced applying at NN. Thanks to your feedback we can make improvements to the way we work.

Meet our people

Would you like to learn more about working at NN? Read the testimonials and find out!

The combination of coordination, data and impact is varied and challenging.

Wietse Kuiper

ProMMiSe Product Owner

The role of the business controller is developing very fast.

Stephanie Isenborghs

Senior Business Controller

We’re really driven to achieve results.

Sebastiaan van der Laan

Programme Manager IFRS 9&17

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BU Relationship Manager FSC