We are looking for 
a Customer Advisor
Fire Insurance

NN Insurance Services Belgium is part of the Dutch arm of the international NN Group, providing an innovative range of products and flawless claims processing for the personal customers of ING (Non-Life insurance).

What impact will you have as Customer Advisor Fire Insurance at NN? 

As Customer Adviser Fire Insurance, you will be responsible for dealing with insurance cases in which the customer is central. Once you have attended an in-house training course and had the necessary coaching, would you like to take on the management of insurance policies and commercial follow-up in Brussels? If that sounds like you, then perhaps you are the dynamic and customer-oriented case manager we are looking for!

As Customer Adviser Fire Insurance, you will be working in a dynamic department that provides top-quality service and where the customer always comes first, thanks to the proactive and solutions-focused people who work there. For you, the customer is king and delivering impeccable service gives you a real adrenaline kick. You’re an enthusiastic person who likes working in a team and who is able to organise their work independently. You also like to find solutions and are not satisfied until the customer receives the best possible outcome. If you’d like to help and advise our customers with their insurance over the phone, by e-mail, messaging or (video) chat, then we’ve got the right job for you!

  • You will simply manage insurance files and explain the process to customers.
  • You’ll maintain contacts with customers by e-mail, telephone and post.
  • You consistently meet the customer’s expectations, delivering the WOW-effect.
  • If necessary, you will contact in-branch partners and other internal departments, such as accounting, etc.
  • You will process and send out the necessary information to customers.
  • You will analyse complaints and use your expertise to propose solutions that focus on the customer.
  • You’ll be involved in improving the organisation and take initiatives to make it happen.
  • You will ensure that processing times are adhered to.

In as customer-friendly a way as possible, you are prepared to do shift work, with your working hours always somewhere between 8.00 am and 6.00 pm in a rotation system with all of your colleagues. This guarantees maximum availability for customers.

What do you have to offer as Customer Advisor Fire Insurance

  • You have the required PCP certification.
  • You have a bachelor’s degree.
  • Having some initial experience in insurance or a bank branch would be an advantage.
  • Experience in a call centre would be a bonus.
  • You have very good verbal and written knowledge of Dutch and French. Knowledge of English would be a plus point.
  • You are very familiar with Office (Word, Excel, Outlook, etc.).

To be successful in your role, you will also need the following talents:
  • Flexibility and the ability to cope with stress: you are not afraid of a constantly changing environment.
  • Proactive: you take the initiative and are able to tackle tasks independently and complete them quickly and accurately.
  • Customer-focus: you listen carefully to the customer and offer the best possible service. You also have a commercial sense.
  • Analysis: you have a critical mind and are able to work in a way that focuses on solutions.
  • Efficiency: you organise your work efficiently and know how to set priorities.

We will ask quite a lot of you, but you will get a great deal in return. What does NN have to offer you?

Care. Clear. Commit. NN provides a job that works for you.

NN needs people like you. People who are genuine and committed; people who are willing to give the best of themselves to our customers, bringing fresh ideas and the necessary drive to take the initiative. People who find our values logical and understandable. Any especially people with a unique personality that can make all the difference. So, just be yourself. That’s something we really appreciate at NN!

  • You will receive an attractive salary, supplemented by fringe benefits that include:
    group and hospitalisation insurance, meal vouchers and eco-vouchers, 20 days of holiday a year, plus 12 days of working time reduction leave.
  • You will be given the opportunity to discover and grow your unique talents so that you can develop your career further.
    There’s a whole range to choose from: personalised training programmes, workshops, coaching, on-the-job learning and so on. 
  • At NN we know very well how important wellbeing is! That’s why we focus on achieving a good work-life balance.
    Working from home, flexible working and a fitness area with group classes are all there to make it easier for you to find the right balance. 
  • And to give your creative side a helping hand, we have also thought carefully about providing an enjoyable, totally refreshed working environment, located in bustling Brussels, literally right next to Brussels South station, where you can feel at home. 
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Willing to have an impact as Customer Advisor Fire Insurance at NN? Nothing could be easier! 

Fancy coming to work in an environment that offers you all sorts of challenges? Are you one of the best professionals in your particular field? Want to make the difference with your fellow enthusiastic colleagues? Then we’d like to meet you!