We are looking for a
Customer Care Officer -
Employee Benefits

NN is a life insurance company with the greatest aspirations in Belgium. It doesn’t matter how different and unique people may be, everyone strives to live a long and happy life. We help people take care of what they really find important in life. As a life insurance company, we protect our customers by providing strong product solutions. And we support each and every Belgian in their search for happiness. With 1.6 million unique customers, 600 happy employees and an annual turnover of 1 billion euro, NN is part of a strong international group. That’s why we are delighted to welcome potential colleagues to NN who would like to have a positive impact on the lives of each of our customers! 

What impact will you have as Customer Care Officer - Employee Benefits at NN? 

Your job will be to ensure that our customers enjoy a problem-free retirement!

Your challenge as Customer Care Officer at the most personal insurance company on the market will be to work with our client employers to ensure that their employees who have a pension scheme in place can dream of a long and happy retirement. Because we all want to have the job of our lives. And we’re also full of plans for when we retire: see the world, buy a second home, enjoy the grandchildren – and much more. 

Well, you can start dreaming of working in Brussels! Because at NN, you’ll have a job that matches your life aspirations, just a few metres from Brussels South station. And you’ll be coming to a company where your personality and talent really count. Because at NN Belgium, people don’t expect you to be like everyone else – they really appreciate what makes you unique. So, above all, just be yourself.

That’s the job that we have in mind for our Customer Care Officer…

You’ll manage our Employee Benefits customers and be responsible for the day-to-day management of their insurance policies. You’ll work accurately and efficiently on processing customer data on the management platform and be well organised in everything you do. You’ll be the first point of contact for our Employee Benefits customers, brokers and internal partners. You’ll answer their questions and maintain a professional relationship that focuses on the customer. And working with your colleagues, you’ll think proactively about improvements that contribute to the optimum level of service.

What do you have to offer as Customer Care Officer - Employee Benefits

You’re unique!
  • You hold a bachelor’s degree or equivalent gained through experience. You believe in lifelong learning and are willing to keep on developing your knowledge and experience. 
  • Your experience in the insurance sector is a plus, but we attach far more importance to your interest and affinity with the industry. 
  • You have an analytical mind and are able to work logically with figures.
  • You have a sense of responsibility and are able to communicate strongly and clearly in Dutch. You are also able to express yourself well in French. 
  • You’re a person who enjoys working in a team, although you are also able to operate independently and have no difficulty with plans and setting priorities. 
  • You are proactive in presenting ideas for improving and implementing things. You look for solutions.
  • You are hands-on and able to work under the pressure of time.

We will ask quite a lot of you, but you will get a great deal in return. What does NN have to offer you?

Care. Clear. Commit. NN provides a job that works for you.

NN needs people like you. People who are genuine and committed; people who are willing to give the best of themselves to our customers, bringing fresh ideas and the necessary drive to take the initiative. People who find our values logical and understandable. Any especially people with a unique personality that can make all the difference. So, just be yourself. That’s something we really appreciate at NN!

  • You will receive an attractive salary, supplemented by fringe benefits that include:
    group and hospitalisation insurance, meal vouchers and eco-vouchers, 20 days of holiday a year, plus 12 days of working time reduction leave.
  • You will be given the opportunity to discover and grow your unique talents so that you can develop your career further.
    There’s a whole range to choose from: personalised training programmes, workshops, coaching, on-the-job learning and so on. 
  • At NN we know very well how important wellbeing is! That’s why we focus on achieving a good work-life balance.
    Working from home, flexible working and a fitness area with group classes are all there to make it easier for you to find the right balance. 
  • And to give your creative side a helping hand, we have also thought carefully about providing an enjoyable, totally refreshed working environment, located in bustling Brussels, literally right next to Brussels South station, where you can feel at home. 
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Willing to have an impact as Customer Care Officer - Employee Benefits at NN? Nothing could be easier! 

Fancy coming to work in an environment that offers you all sorts of challenges? Are you one of the best professionals in your particular field? Want to make the difference with your fellow enthusiastic colleagues? Then we’d like to meet you!