We are looking for a 
Client Advisor

NN Insurance Services Belgium is part of the Dutch arm of the international NN Group, providing an innovative range of products and flawless claims processing for the personal customers of ING (Non-Life insurance).

What impact will you have as Client Advisor Fire? 

As Client Advisor Fire, you will be responsible for handling insurance files in which the client always comes first. If you would like to start supervising insurance policies and providing commercial follow-up in Brussels after receiving in-house training and any other coaching you may need, then you could be the dynamic and client-focused case manager we are looking for!

As Client Advisor Fire, you will be part of a fast-moving department staffed by proactive and solutions-oriented people who provide top-quality service while always placing the client front and centre. For you, the customer is king and ensuring they get impeccable service gives you a real adrenaline kick. You’re an enthusiastic person who enjoys working in a team and who also has the ability to organise yourself autonomously. You are focused on finding solutions and are only satisfied when the client obtains the best possible result. Fancy helping and advising our clients in their transactions over the phone, or by e-mail, messaging and (video)chat? In that sounds like you, then we have found the job you are looking for!

  • Your job is the simple management of insurance files and explaining the process to clients.
  • You will maintain contacts with customers by via e-mail, telephone and through the post.
  • You will meet the client’s expectations at all times: the WOW effect.
  • If necessary, you will also contact our branch partners and other internal departments, such as accounting, etc.
  • You will process and send out all necessary information to customers.
  • You will analyse complaints and use your expertise to propose solutions that focus on the customer.
  • You will be part of the organisation’s improvement process and will take initiatives to make it happen.
  • You will ensure that case processing times are adhered to.

To be able to operate in as customer-friendly a way as possible, you are prepare to work a shift pattern, with working hours that are always between 8.00 am and 6.00 pm. This will involve a rotation system with all of your colleagues and guarantees maximum availability.

What do you have to offer as Client Advisor Fire

  • You have the required PCP certification.
  • You have a bachelor’s degree.
  • Having some experience in insurance or in the branch of a bank would be a bonus.
  • Experience in a call centre would be to your advantage.
  • You have very good verbal and written knowledge of Dutch and French. Knowledge of English is a plus.
  • You are very familiar with Office (Word, Excel, Outlook, etc.).

To be successful in your role, you will also need the following talents:
  • You are flexible and cope well with stress: you are not afraid of a constantly changing environment.
  • Proactive: you can take the initiative and are able to take on tasks autonomously and deal with the quickly and accurately.
  • Client-focused: you listen carefully to customers and offer the best possible service; you are also commercially minded.
  • Analytical: you have a critical mind and are able to work in a way that focuses on finding solutions.
  • Efficient: you organise your work efficiently and are able to set priorities.

We will ask quite a lot of you, but you will get a great deal in return. What does NN have to offer you?

Care. Clear. Commit. NN provides a job that works for you.

NN needs people like you. People who are genuine and committed; people who are willing to give the best of themselves to our customers, bringing fresh ideas and the necessary drive to take the initiative. People who find our values logical and understandable. Any especially people with a unique personality that can make all the difference. So, just be yourself. That’s something we really appreciate at NN!

  • You will receive an attractive salary, supplemented by fringe benefits that include:
    group and hospitalisation insurance, meal vouchers and eco-vouchers, 20 days of holiday a year, plus 12 days of working time reduction leave.
  • You will be given the opportunity to discover and grow your unique talents so that you can develop your career further.
    There’s a whole range to choose from: personalised training programmes, workshops, coaching, on-the-job learning and so on. 
  • At NN we know very well how important wellbeing is! That’s why we focus on achieving a good work-life balance.
    Working from home, flexible working and a fitness area with group classes are all there to make it easier for you to find the right balance. 
  • And to give your creative side a helping hand, we have also thought carefully about providing an enjoyable, totally refreshed working environment, located in bustling Brussels, literally right next to Brussels South station, where you can feel at home. 
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Willing to have an impact as Client Advisor Fire at NN? Nothing could be easier! 

Fancy coming to work in an environment that offers you all sorts of challenges? Are you one of the best professionals in your particular field? Want to make the difference with your fellow enthusiastic colleagues? Then we’d like to meet you!