We are looking for a 
Case Manager 
Production Fire

NN Insurance Services Belgium is part of the Dutch arm of the international NN Group, providing an innovative range of products and flawless claims processing for the personal customers of ING (Non-Life insurance).

What impact will you have as Case Manager Production Fire at NN Non-Life Insurance Services? 

NN Non-Life Belgium offers a wide range of insurance policies that are sold via the branches of ING Belgium. The Non-Life Production Fire department deals with all enquiries from customers (endorsements, changes, etc.) in the context of our Fire products. You’ll join a team of proactive and solutions-oriented people and be part of a dynamic department that provides a high-quality service in which the customer plays a central role.
  • You’ll process the policy proposal and manage the policy in its entirety (from risk acceptance through to the end of the policy);
  • You’ll make policy adjustments over the phone with the customer;
  • If necessary, you’ll be in contact with our office partners, customers and other internal departments, such as accounting, Fire Claims, etc.;
  • You’ll process and send out requests for additional information to customers;
  • You’ll analyse complaints and use your expertise to propose solutions focused on the customer;
  • You’ll be part of the work aimed at improving internal operations and take initiatives in this regard;
  • You’ll ensure the timely implementation of processing times.

What do you have to offer as Case Manager Production Fire

Our ideal new colleague will have a bachelor’s degree in insurance/law practice or equivalent gained through experience. If you have worked before in insurance or at a bank branch, that will be a major bonus. We would also see your experience in a call centre as a particular plus point. You will also need to have very good knowledge of Dutch and French so that you can deal with our customers in optimum fashion. Good knowledge of English would be another point in your favour. You also need to be familiar with the usual Office applications (Word, Excel, Outlook, etc.).

We are also looking for someone with the following talents:
  • You work quickly and accurately;
  • You have good communication skills;
  • You’re a genuine team player, but can also work independently;
  • You have a critical mind and are able to work in an analytical and solutions-oriented way;
  • You take responsibility and initiatives;
  • You are very customer-focused;
  • You organise your work efficiently and know how to set priorities

We will ask quite a lot of you, but you will get a great deal in return. What does NN have to offer you?

Care. Clear. Commit. NN provides a job that works for you.

NN needs people like you. People who are genuine and committed; people who are willing to give the best of themselves to our customers, bringing fresh ideas and the necessary drive to take the initiative. People who find our values logical and understandable. Any especially people with a unique personality that can make all the difference. So, just be yourself. That’s something we really appreciate at NN!

  • You will receive an attractive salary, supplemented by fringe benefits that include:
    group and hospitalisation insurance, meal vouchers and eco-vouchers, 20 days of holiday a year, plus 12 days of working time reduction leave.
  • You will be given the opportunity to discover and grow your unique talents so that you can develop your career further.
    There’s a whole range to choose from: personalised training programmes, workshops, coaching, on-the-job learning and so on. 
  • At NN we know very well how important wellbeing is! That’s why we focus on achieving a good work-life balance.
    Working from home, flexible working and a fitness area with group classes are all there to make it easier for you to find the right balance. 
  • And to give your creative side a helping hand, we have also thought carefully about providing an enjoyable, totally refreshed working environment, located in bustling Brussels, literally right next to Brussels South station, where you can feel at home. 
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Willing to have an impact as Case Manager Production Fire at NN? Nothing could be easier! 

Fancy coming to work in an environment that offers you all sorts of challenges? Are you one of the best professionals in your particular field? Want to make the difference with your fellow enthusiastic colleagues? Then we’d like to meet you!