We are looking for a 
Assistant Claims

NN Insurance Services Belgium is part of the Dutch arm of the international NN Group, providing an innovative range of products and flawless claims processing for the personal customers of ING (Non-Life insurance).

What impact will you have as Assistant Claims Handler? 

Does the idea of using your knowledge about insurance to support our claims and policy management departments appeal to you? Would you like to help them in achieving their objectives in terms of service, quality and claims management? If so, then you could be the energetic new member of staff we are looking for! 

What does your package of tasks as Assistant Claims Manager Non-Life at NN look like?
  • You are the go-to person for all queries from the Non-Life departments (claims and other issues). You’ll provide immediate answers and also provide the necessary follow-up.
  • You will identify any risks that threaten to jeopardise the proper process of our claims settlement procedures. You will also report on them, make suggestions and take initiatives for making improvements.
  • In the context of the GDPR regulations, you will ensure that lead-times are adhered to by the Car Claims department. You will also monitor the correct implementation of the RDR (direct settlement) statement on our claims management platform.
  • You will oversee the management and accuracy of End User Computing tools.
  • You will conduct random checks to ensure the processes set for Claims & Non-Life are adhered to properly.
  • You will check and adjust the access of Non-Life staff to the various Non-Life management tools/platforms.
  • You will work closely with the various claims departments and the process and change management organisation and Operational Risk Management.

What do you have to offer as Assistant Claims Handler

  •  You have a bachelor’s degree and experience working in a claims department; 
  • You have knowledge of the car insurance sector at least, preferably in various areas of Non-Life insurance;
  • You have perfect written and spoken Dutch or French, plus you also understand and speak the other language very well (written and spoken);
  • Ideally, you should have skills using Excel.

You are also:
  • Precise and analytical;
  • You have a critical mindset and a great sense of quality;
  • Creative and enjoy taking initiatives the result in improvements;
  • Flexible and able to cope with stress;
  • Able to work autonomously, but enjoy working in a team. 

We will ask quite a lot of you, but you will get a great deal in return. What does NN have to offer you?

Care. Clear. Commit. NN provides a job that works for you.

NN needs people like you. People who are genuine and committed; people who are willing to give the best of themselves to our customers, bringing fresh ideas and the necessary drive to take the initiative. People who find our values logical and understandable. Any especially people with a unique personality that can make all the difference. So, just be yourself. That’s something we really appreciate at NN!

  • You will receive an attractive salary, supplemented by fringe benefits that include:
    group and hospitalisation insurance, meal vouchers and eco-vouchers, 20 days of holiday a year, plus 12 days of working time reduction leave.
  • You will be given the opportunity to discover and grow your unique talents so that you can develop your career further.
    There’s a whole range to choose from: personalised training programmes, workshops, coaching, on-the-job learning and so on. 
  • At NN we know very well how important wellbeing is! That’s why we focus on achieving a good work-life balance.
    Working from home, flexible working and a fitness area with group classes are all there to make it easier for you to find the right balance. 
  • And to give your creative side a helping hand, we have also thought carefully about providing an enjoyable, totally refreshed working environment, located in bustling Brussels, literally right next to Brussels South station, where you can feel at home. 
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Willing to have an impact as Assistant Claims Handler at NN? Nothing could be easier! 

Fancy coming to work in an environment that offers you all sorts of challenges? Are you one of the best professionals in your particular field? Want to make the difference with your fellow enthusiastic colleagues? Then we’d like to meet you!